Logistics Terms and Conditions - Innofurn

Logistics Terms and Conditions

Important information about our delivery process, timeframes, and policies to ensure a smooth experience when purchasing from Innofurn.

Please review our logistics terms and conditions carefully before placing an order with Innofurn. These terms outline our delivery procedures and your responsibilities during the delivery process.

1. Delivery Areas & Coverage

Innofurn delivers to most locations within South Africa.
Certain remote areas may have limited delivery options or additional charges.
Please ensure your delivery address is accurate to avoid delays.

2. Delivery Timeframes

Estimated delivery timeframes vary based on location and product availability.
Standard delivery is typically 5-10 business days within major cities.
Orders for custom or out-of-stock items may take longer. Customers will be notified of any delays.

3. Delivery Charges

Delivery fees are calculated at checkout based on the delivery location and order size.
Free delivery may apply to certain locations or promotions (as specified on our website).

4. Order Processing & Tracking

Once your order is confirmed, you will receive an order confirmation email.
Tracking details will be provided once your order is dispatched.

5. Delivery Conditions

Deliveries are made to the ground floor of the provided address unless otherwise agreed.
Customers must ensure someone is available to receive and inspect the order upon delivery.
If no one is available, re-delivery charges may apply.

6. Assembly & Installation

Some furniture items may require assembly. Instructions are provided where applicable.
Assembly services may be available for an additional fee (please check our service options).

7. Damages & Returns

Customers must inspect their items upon delivery.
If an item arrives damaged, please notify us within 48 hours with clear photos of the issue.
Returns and exchanges are subject to our Return & Refund Policy.

8. Failed Delivery Attempts

If delivery fails due to an incorrect address or unavailability, a re-delivery fee may apply.
Orders not received after multiple attempts may be canceled, with applicable fees deducted.

9. Cancellations & Order Changes

Orders can be canceled or modified before dispatch. Once shipped, standard return policies apply.

10. Force Majeure

Innofurn is not responsible for delays caused by unforeseen circumstances such as natural disasters, strikes, or supplier issues.

If you have any questions, please contact our support team.

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